Cargo Loss & Damage Claim Form

Please review the Terms and Conditions before completing this form.

Thank you for your inquiry, we will review your claim and we will get back to you.

Claim Information

Please complete the following information.

Address Information

Please fill in the destination and receiving addresses.



Claim Details

Provide information about the items in your shipment that were damaged.

Item No.1

+ add
Total Value of Item(s) ($)
Shipping Cost ($)
Total Claim Amount ($)

Packaging Information

To facilitate claims processing, please select the item that best describes your shipment

Select the type of damage to the contents of the shipment

Select the type of damage to the outer packaging

Select any packaging materials that were included

Briefly describe what the claim represents and how the claim amount was calculated *

If the claim involves damaged goods, please check one or more of the following:

Additional Information

Please attached copies of the following documents, if available:

  • Vendor's original invoice showing the price of lost or damaged goods (including the final package).
    REQUIRED for the original shipment.
  • Vendor's original invoice for the replacement shipment.
  • Consignee's copy of the freight bill bearing loss or damage notations.
  • Itemized repair bill.
  • Inspection Report.
  • A chargeback or debit memo.
    REQUIRED for shortage claims
  • The weight of the goods being claimed.
  • A letter of explanation if there are special circumstances we should know about.

Claimant Information